Zavanta exists because traditional, general-purpose tools are simply ineffective at solving the real knowledge transfer challenges business users face. The actual customer account below is typical of the stories we hear everyday of companies struggling to find the right solution.
User Story: The Search for a Solution
Haphazard, uncontrolled system didn't work: “We struggled for years with various general purpose systems, but found ourselves with tons of unmanageable policy and procedure documents and manuals in a variety of incompatible formats that were really not helpful or usable."
Outsourcing didn't work: "We tried hiring a consultant to document our processes for us. That failed because the completed content lacked our expert’s key knowledge and did not meet our employees needs."
Wordprocessing didn't work: "Next we tried to do it ourselves and re-write all our policies and procedures in MS Word. That went nowhere because no one knew what to do, what to include, or where to start by looking at a blank page. Files got lost. We didn't know what we had. We just got bogged down and didn't make any progress."
CMS systems didn't work: "Next, we started researching better technology options and looked at a range of document management, content management, and general web publishing solutions. None solved our problem. Most were too complicated to understand and implement, and none could help us capture operations knowledge in a usable format."
Zavanta worked: "Finally, we found Zavanta. Zavanta has been extremely helpful in providing the structure we need, helping us get our knowledge captured in a way we can use, and helping us think through and improve our processes at the same time.”
Zavanta’s Unique Approach
Engineered to provide the control, flexibility, and ease of use that makes enterprise-wide knowledge transfer practical and affordable, Zavanta's knowledgebase system is the only complete solution for knowledge transfer. Easy to implement and deploy, Zavanta gives even "non-technical," business users the power and control they really need to ensure everyone knows what to do.
To see what makes Zavanta the best solution for knowledge transfer, request a demo and a copy of our Best Practices Whitepaper.