In "The State of ITIL Adoption in North America", May 2006, CMP Research found that the single biggest barrier to realizing the benefits of ITIL best practices is unifying departments and eliminating silos of IT Control. According to CMP: to be successful, IT organizations need ". . .strategies that help unify teams behind the common goal of ITIL — IT Service Excellence.” Read the whole story
Zavanta helps Fortune 500, Healthcare Services Company quickly realizes tangible results from ITIL
Sr. managers in Corporate IT began an ITIL-based initiative to standardize overall IT processes so they could improve Service Levels and compliance requirements. Using the COMPROSE Operations Process Systemization program and the Zavanta system, in just over a year, the project team has already created a clear and user friendly knowledgebase of almost 100 standard IT processes that IT staff across the enterprise rely on every day and is seeing positive results in their operations.
“It used to be each area ‘did their own thing’. We couldn’t track accountability or reconcile inconsistencies. Because we didn’t know what our processes were we didn’t know where the holes were or where we were non-compliant.
Now we have a full picture in an easily accessible HTML library that is easy to search. Our people are now cognizant of the “right” way to do things and we can track accountability.