The Health Insurance Portability and Accountability Act (HIPAA) and Health Plan Employer Data and Information Set (HEDIS) are just two of the regulatory compliance and quality system measurements in Healthcare and Managed Care insurance. IT Directors, Customer Service Directors, and Quality Officers are using their Zavanta knowledgebase systems to successfully demonstrate compliance and achieve service goals in these areas.
Zavanta Reduces Compliance Burden and Audit Time for Managed Care Organization
For one managed care organization, demonstrating procedural compliance became a major cost and operations burden. Policy and procedure information was scattered, haphazard and out of control. “We didn’t know what we had, what state it was in, or where it was.” Every audit resulted in a mad scramble to prepare in every department—distracting everyone from regular tasks.
Their Zavanta knowledgebase gave them back control by keeping all their policy and procedure information centrally accessible, and up to date. They no longer had to “re-invent” the wheel for every audit—saving staff time, auditor time, and reducing administrative burdens.