Corporate training managers are using the Zavanta knowledgebase system to leverage training resources, contain costs, reduce ramp-up time for new employees, and keep their workforce updated as business processes change.
Zavanta Knowledgebase Streamlines Staff Training for Financial Services Firm
The training department of a large, East Coast financial services firm is responsible for training account reps to properly use complex software to manage 401K and Defined Benefits plans. They use Zavanta to develop and update detailed technical procedures. New employees are trained using the knowledgebase reports. After completing training, reps can refer to the Intranet knowledgebase at any time for clarification of any task or policy.
Zavanta saves the training staff valuable time and increases effectiveness. Procedure and technical updates are made one time in the knowledgebase rather than multiple times in separate procedure guides and training manuals. Updates are instantly and simultaneously available to all account reps and supervisors. In addition, communication is enhanced between reps, supervisors and trainers allowing them to streamline processes and rapidly identify and eliminate errors.