Major change has widespread operations impact for organizations. Work disruptions and difficult transitions can be very costly. Operations executives are using the Zavanta knowledgebase system to ease transitions, standardize operations, merge cultures, and facilitate strategic changes that result from business mergers, expansions, realignments, and new ventures.
Zavanta Helps Managed Care Organization Support Major New Contract
A new contract to administer health coverage for a major federal employer had far reaching operations impact for a large, West Coast managed care organization. To ensure the detailed performance requirements of the new contract were fulfilled, it was essential for their operations management team to review and optimize all internal procedures and quickly train staff on new customized best practices.
Using their Zavanta knowledgebase, managers were able to rapidly identify, update, and distribute new best practices to support the contract. In addition, having a common system across functional areas and a centralized knowledgebase increased inter-department communication, helped eliminate a “silo” mentality, and is helping identify many new performance improvement opportunities.