Successful internal roll outs are critical to achieving ROI business benefits for new systems, technology, and business practices. Process improvement, IT, and training teams are using their Zavanta knowledgebase systems to sucessfully implement new technologies as well as business process changes.
Zavanta Helps Insurance Firm Beat Deadline for New Software Rollout
A large midwest insurance company faced a major challenge to roll out a more efficient Claims Processing system to all their divisions. “We faced a strict deadline for software implementation—and we were also changing the processes people go through every day to do their work.”
The Zavanta knowledgebase system gave them the tools they needed to rapidly design, communicate and roll out effective new work procedures affecting every aspect of their core business.
“[Zavanta] helped our associates learn the new software and the new processes quickly. We completed about 600 procedures within 4 months. It helped us meet our critical deadlines ahead of schedule.”