Every organization is looking for ways to mitigate risk by protecting staff, facilities, and business assets against loss, injury, and fraud. IT and security managers use the Zavanta knowledgebase system to protect key employee knowledge, implement security and disaster plans, and reduce financial risk through systematic review of control processes.
Zavanta Protects Critical Knowledge for Financial Brokerage Network Support Staff
One national financial brokerage firm loses $1 million for every five minutes its transaction server is down. They learned a hard —and expensive— lesson in risk management one day when their server crashed and the only engineer who knew the complete re-start protocol was out of the office. Their facilities were secure yet they had neglected to protect the key knowledge necessary to prevent a costly service interruption.
Using their Zavanta knowledgebase system, the Network Support group captured all their expert “know how” —including nuances, tricks and troubleshooting information. Mission-critical knowledge is available 24 hours a day to the worldwide network support staff—reducing risk and loss.