Operations Directors are using Zavanta to manage and maintain process consistency, improve performance, and reduce serious errors.
Zavanta Helps Service Firm Reduce Errors and Standardize Service Across 100 Locations
By systematically communicating best practices across all their 100 branch locations using Zavanta, one national service organization has
reduced transaction errors
and
increased customer satisfaction.
Any employee from any location is now able to access standard operating procedures and protocols from the company Intranet. Tasks are completed the same way in all locations, minimizing errors and increasing efficiency. Updates are instantly communicated to all locations over their Intranet, keeping everyone in sync.
Transferring Best Practices with Zavanta Saves Marketing Services Firm $30,000 a Month
A large, marketing services firm discovered a high number of recurring errors in their mailing group. After investigating the problem, they discovered that the "star" performer—who had a very low incidence of errors—followed a different procedure for completing his work than the others did.
Using the Zavanta knowledgebase system, managers were able to
reduce overall errors by 75%
and
saved $30,000 a month
just by transferring the knowledge of the star performer into a standard best practice. Once everyone in the workgroup could access the most effective method of completing the job, performance improved dramatically.